Senior Customer Enablement Engineer

Posted 18 days agoViewed

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💎 Seniority level: Senior, 2+ years

📍 Location: United States (EST time zone), EST, NOT STATED

🔍 Industry: Software Development and Security

🏢 Company: Corellium👥 11-50💰 $25,000,000 Series A about 3 years agoDeveloper Tools

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: LinuxNetworkingTechnical supportScriptingCustomer support

Requirements:

Bachelor’s degree.
2+ years of experience in a customer-facing technical role.
Strong understanding of Linux system administration.
Knowledge of virtualization and networking.
Familiarity with mobile operating systems.
Scripting experience is helpful.
Self-motivated as a remote worker.
Working knowledge of CRM and customer messaging tools.
Excellent problem-solving and analytical skills.

Responsibilities:

Guide new customers through the technical onboarding process.
Provide deep subject matter expertise on Corellium solutions.
Offer technical guidance on use case implementation.
Serve as a technical resource for resolving customer issues.
Collect customer feedback for product improvements.
Maintain communication with assigned accounts to ensure satisfaction.
Create and maintain a knowledge base of customer interactions.