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NOC Support Administrator

Posted 12 days agoViewed

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💎 Seniority level: Middle, A minimum of 2 years

📍 Location: India

🔍 Industry: Data and cloud solutions

🗣️ Languages: English

⏳ Experience: A minimum of 2 years

🪄 Skills: GCPZabbixGrafanaPrometheusLinux

Requirements:
  • A minimum of 2 years of experience in a similar role.
  • Ability to operate in a 24x7 operational environment, including weekends and holidays.
  • GCP background experience operating in a Linux environment.
  • Familiarity with Windows, Linux, and network administration concepts.
  • Ability to handle stressful situations with a level-headed approach.
  • Excellent English communication skills, both verbal and written.
  • Ability to multitask and react quickly to multiple issues in parallel.
  • A curious mindset with the tenacity to fully diagnose issues.
  • SQL Server knowledge is an asset.
  • Experience with monitoring tools such as ICINGA, Zabbix, Prometheus, Grafana.
  • Knowledge of Shell scripting/programming for system analysis and process improvements.
  • Relevant courses and certifications (MCSE, CCNA) are advantageous.
Responsibilities:
  • Network Operations Center (NOC) support in a 24x7 environment.
  • Monitor application performance and system alerts using various monitoring tools.
  • Respond to incidents and escalate issues according to established protocols.
  • Trigger operational procedures for various types of production incidents.
  • Actively participate in customer incidents, providing data and clear communication.
  • Maintain knowledge of current ITSM Tools, monitoring tools, and operational procedures.
  • Coordinate, analyze, design, implement, and administer solutions as needed.
  • Recommend best practices for improvements to current operational processes.
  • Configure and maintain servers at database and Infrastructure level.
  • Troubleshoot operational problems and administer proactive database checks.
  • Communicate status and planning activities to customers and team members.
  • Participate in the team’s rotational shift pattern and on-call coverage plan.
  • Learn different database technologies and provide support.
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