Application Support Engineer/Fintech Experience - Serbia - Remote - Second Shift

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Requirements:

• An in-built desire and ability to analyze and design solutions for challenging problems.
• Demonstrable ability to understand C# code and write SQL queries.
• Experience in SQL performance monitoring, ETL design, and troubleshooting.
• Proficiency in communicating in English.
• Ability to multi-task and prioritize in a multi-customer financial environment.
• Effective client communication through email and occasionally via phone.
• Understanding of financial instruments and capital markets, particularly buy-side order management and trade execution.
• Understanding of n-Tier application architecture concepts.
• General understanding of IT security concepts related to production environments.
• Bachelor's degree in computer science or related field.

Responsibilities:

• Utilize company training resources to develop the necessary financial domain knowledge and technology understanding to assist customers.
• Develop new integrations between platforms and third-party applications.
• Create reports and custom web grids/Windows form grids to meet customer requirements.
• Re-create, analyze, troubleshoot, and diagnose customer questions and issues.
• Assist development and business owners with root cause analysis and solution development for recurring issues.
• Conduct performance analysis and improvement for application database processes.
• Maintain customer contact on open issues, being responsive to follow-ups.
• Perform routine audits of systems for preventative maintenance and report on their status.
• Multi-task and prioritize open issues.