Spanish and English Bilingual HR Support Representative

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Requirements:

• Excellent proficiency in Spanish (B2 or higher).
• Good command of English (B2 or higher).
• Strong attention to detail and interpersonal skills.
• Excellent decision-making and problem-solving abilities.
• Ability to manage confidential data with strict adherence to privacy standards.
• Agility to adapt in a fast-paced, dynamic environment.

Responsibilities:

• Receive and log HR inquiries promptly via phone and email.
• Resolve queries through efficient ticketing systems.
• Address employee inquiries on policies, benefits, and more.
• Maintain high-quality service levels and adhere to processes.
• Handle sensitive information with integrity and confidentiality.
• Take ownership of query resolution and individual metrics.