Apply🧭 Contract
💸 5000.0 USD per month
🔍 Childhood mental health
🏢 Company: Little Otter👥 11-50💰 $22,000,000 Series A about 3 years agoMental HealthAppsChildrenHealth Care
- 1 - 3+ years in a full-time, client-facing role in a healthcare setting, with call center experience preferred.
- Experience with client accounts or sales in a healthcare setting.
- Ability to communicate appropriately with customers and staff both verbally and in writing.
- Excellent customer service skills.
- Strong attention to detail.
- Ability to maintain a calm and professional demeanor during interactions.
- Comfortable with shifting demands.
- Educate customers on Little Otter’s services to parents, including service details, pricing, and insurance coverage.
- Make outbound calls and send emails/texts to prospective customers.
- Support inquiries via phone, email, and voicemails.
- Assist in completing account setup, mental health assessments, and scheduling care sessions.
- Communicate customer feedback regarding the onboarding journey.
- Ensure confidentiality and privacy of client information.
- Collaborate with Care Navigation Team for scheduling alignment.
- Resolve customer problems through information clarification and alternative solutions.
- Maintain tracking documents for calls and client notes.
- Verify client insurance eligibility.
Posted 12 days ago
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