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Client Concierge Specialist, Sales

Posted 13 days agoViewed

View full description

💎 Seniority level: Entry, 1 - 3+ years

💸 Salary: 5000.0 USD per month

🔍 Industry: Childhood mental health

🗣️ Languages: English

⏳ Experience: 1 - 3+ years

Requirements:
  • 1 - 3+ years in a full-time, client-facing role in a healthcare setting, preferably with call center experience.
  • Experience with client accounts or sales in a healthcare setting.
  • Ability to communicate effectively with customers and staff both verbally and in writing.
  • Excellent customer service skills.
  • Strong attention to detail and ability to maintain professionalism during interactions.
  • Comfortable with routine changes and demands.
Responsibilities:
  • Educate customers on Little Otter’s services.
  • Make outbound calls and send communications to prospective customers.
  • Support high volume inquiries and assist in converting interest into care services.
  • Assist with account setup and schedule assessments.
  • Gather customer feedback on the onboarding journey.
  • Maintain client information confidentiality.
  • Collaborate with Care Navigation Team for scheduling.
  • Resolve problems and clarify information requests.
  • Maintain accurate tracking documents for client interactions.
  • Verify client insurance eligibility.
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Related Jobs

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🔥 Client Concierge Specialist, Sales
Posted 12 days ago

🧭 Contract

💸 5000.0 USD per month

🔍 Childhood mental health

🏢 Company: Little Otter👥 11-50💰 $22,000,000 Series A about 3 years agoMental HealthAppsChildrenHealth Care

  • 1 - 3+ years in a full-time, client-facing role in a healthcare setting, with call center experience preferred.
  • Experience with client accounts or sales in a healthcare setting.
  • Ability to communicate appropriately with customers and staff both verbally and in writing.
  • Excellent customer service skills.
  • Strong attention to detail.
  • Ability to maintain a calm and professional demeanor during interactions.
  • Comfortable with shifting demands.
  • Educate customers on Little Otter’s services to parents, including service details, pricing, and insurance coverage.
  • Make outbound calls and send emails/texts to prospective customers.
  • Support inquiries via phone, email, and voicemails.
  • Assist in completing account setup, mental health assessments, and scheduling care sessions.
  • Communicate customer feedback regarding the onboarding journey.
  • Ensure confidentiality and privacy of client information.
  • Collaborate with Care Navigation Team for scheduling alignment.
  • Resolve customer problems through information clarification and alternative solutions.
  • Maintain tracking documents for calls and client notes.
  • Verify client insurance eligibility.
Posted 12 days ago
Apply

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