Implementations Consultant

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Requirements:

• At least three years of experience in a similar role, ideally in financial services or banking.
• Demonstrated project management capabilities from inception to completion.
• Proficiency in consulting on software use and industry best practices.
• Technical proficiency in understanding new technologies and communicating complex concepts.
• Exceptional communication skills for diverse audiences.
• Ability to collaborate with internal and external teams.
• Proactive problem-solving skills with a critical thinking approach.
• Adaptability to a dynamic startup environment and staying updated with fintech developments.

Responsibilities:

• Build and nurture customer relationships, aligning their goals with fintech offerings.
• Conduct consultation sessions for configuring SaaS products and sharing best practices.
• Lead customer projects by setting timelines, deliverables, and managing risks.
• Facilitate integration of fintech solutions and provide technical support.
• Maintain product knowledge and educate customers on features.
• Address customer issues swiftly to ensure satisfaction.