ServiceNow Platform Administrator

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Requirements:

• Experience as a ServiceNow Platform Administrator within a large enterprise.
• Ability to create and maintain technical documentation, manuals, policies, and processes.
• Strong diagnostic and troubleshooting skills.
• Collaboration skills with Developers, Program Managers, Testers, and Production Support Engineers.
• Experience managing and maintaining self-hosted ServiceNow instances.
• Outstanding communication skills, influencing abilities, and client focus.
• Professional proficiency in English.
• Current, active Top Secret security clearance.
• Currently authorized to work in the United States on a full-time basis.

Responsibilities:

• Monitor health, usage, operations, and performance of the ServiceNow platform.
• Manage the patch and upgrade cycles, coordinating with various teams.
• Oversee the development pipeline and update set promotions.
• Assist with production troubleshooting and provide necessary logs and data.
• Operate existing applications and provide production support.
• Assist with production clone downs while working with teams to define rules.
• Keep up to date with industry trends.
• Perform architecture design and reviews, ensuring alignment with future state.
• Identify risks, opportunities, compliance issues, or other concerns.
• Participate in Agile Scrum activities such as sprint planning and testing.