Test Support Engineer

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Requirements:

• Knowledge in supporting customers in test phases.
• Experience administering or using Microsoft IIS.
• Working knowledge of database technologies, particularly Microsoft SQL Server and SQL.
• Ability to diagnose application issues and work with IT hardware and software.
• Proven customer focus and strong communication skills.
• Demonstrated ability to learn technical information rapidly.

Responsibilities:

• Support customers during online test sessions and offline ticket support.
• Coordinate with support and development teams to resolve application and system issues.
• Maintain application process expertise and resolve application issues.
• Provide updates and perform root cause analysis on application issues.
• Organize projects and assist with processes under Software Engineers' guidance.
• Debug issues on server domain and coordinate with UAT department for releases.
• Document issues and recommend performance optimization solutions.