Mission Success Lead

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Requirements:

• 2+ years experience deploying SaaS software.
• 5+ years mission user experience, intelligence domain knowledge, or military service.
• Motivated problem solver taking ownership, acting with urgency, and comfortable with ambiguity.
• Experience owning customer renewal and expansion cycles.
• U.S. Person status required for accessing U.S. only data systems.
• Active Top Secret Security Clearance or previously held clearance.

Responsibilities:

• Own the delivery of capabilities outlined within contracted periods of performances (POPs); whether it be a 6-month pilot, 12-month period of performance, or multi-year program of record.
• Go above and beyond to exceed customer expectations, and over-deliver.
• Deeply understand the mission sets and pain points of users.
• Go to where the users are to provide value.
• Help build world-class software by sharing on-the-ground realities.
• Direct resources as needed for customer objectives.