Head Of Engineering - Care

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Requirements:

• Mentoring and coaching individuals to enhance their skills and performance.
• Cultivating a collaborative team culture to foster innovation and effective problem-solving.
• Leading delivery processes, managing production operations, and focusing on continuous improvement.

Responsibilities:

• Lead the customer care organization by overseeing software delivery, integration, and maintenance.
• Directly manage three engineering managers responsible for teams of 6 to 8 engineers each.
• Collaborate with various teams and business functions to ensure operational and engineering alignment.
• Foster a collaborative team environment and drive continuous improvement while being hands-on.