Director, Customer Success - Northeast

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Requirements:

• 8+ years in a customer-facing technology role.
• 2+ years in a primary account management role like senior customer success or technical account management.
• Deep domain knowledge in data security, compliance, data privacy, data governance, and cybersecurity.
• Ability to tie technology to business objectives throughout the customer lifecycle.
• Ability to work directly with customers while enhancing customer success practices.
• Thrives in a fast-paced, changing environment with autonomy.
• Critical thinking skills with a strong point of view on maximizing customer value.
• BS/BA degree or equivalent experience.

Responsibilities:

• Work with BigID’s largest enterprise customers to shape, develop, and deliver successful outcomes.
• Translate a spectrum of customer requests and interests into actions and results.
• Serve as a linchpin of customer engagement across Services, Support, Products, and Engineering.
• Maximize customer value using best practices.
• Enhance global Customer Success at BigID.
• Drive Net Dollar Retention for company growth.