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Senior Customer Lifecycle Marketing Manager - International

Posted 2024-11-23

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💎 Seniority level: Senior, 5+ years

📍 Location: Canada

💸 Salary: 94350 - 122100 CAD per year

🔍 Industry: B2B SaaS

⏳ Experience: 5+ years

🪄 Skills: Project ManagementCollaborationOrganizational skillsCompliance

Requirements:
  • 5+ years of experience in lifecycle marketing, customer marketing, and/or digital customer programs in a global B2B SaaS environment.
  • Strong understanding of market segmentation, customer journey mapping, and campaign automation.
  • Outstanding project management and organizational skills.
  • Excellent copywriting, communication skills, and data-based decision-making.
Responsibilities:
  • Run a customer lifecycle program with operational excellence, collaborating with teams to design campaigns for each international region.
  • Optimize lifecycle journeys with data-driven insights and collaboration with Regional Marketing Teams.
  • Measure campaign effectiveness by partnering with Marketing Operations for real-time data.
  • Develop a lifecycle campaign roadmap based on regional customer insights and market trends.
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  • 5+ years of experience in lifecycle marketing, customer marketing, or digital customer programs in a global B2B SaaS environment.
  • Strong understanding of market segmentation, customer journey mapping, and campaign automation.
  • Proven track record of launching successful end-to-end lifecycle programs.
  • Outstanding project management and organizational skills.
  • Curiosity to understand customer behaviors and motivations.
  • Excellent copywriting and creative skills.
  • Strong business judgment and a passion for data-driven decision-making.
  • Cross-functional collaboration skills with strong listening abilities.

  • Run a customer lifecycle program with operational excellence, collaborating with Customer Outcomes and Marketing Operations.
  • Optimize lifecycle journeys through experimentation and data, adapting content and messaging for cultural relevance.
  • Measure campaign effectiveness by partnering with Marketing Operations and Analytics for reporting and insights.
  • Develop a lifecycle campaign roadmap based on regional customer insights and business needs while ensuring compliance with market regulations.
  • Champion company cultural principles as the organization scales globally.

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