Bilingual Customer Support Specialist

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Requirements:

• 1-3 years of experience in a customer-facing role within a contact center environment.
• English and Spanish Fluency is a must.
• Strong problem-solving skills and a proven ability to deliver a positive customer experience.
• Exceptional communication skills to effectively communicate with a wide range of customers.
• Experience in a fast-paced environment managing 20+ cases per day via phone, chat, and email channels.
• Experience working with ticketing systems (e.g., Zendesk, Salesforce, ServiceCloud).

Responsibilities:

• Help Customers with a wide range of general inquiries on billing issues and questions.
• Handle customer questions about contract renewals and cancellations.
• Solve customer issues and escalations about Samsara products and services.
• Experience in multi-channel servicing including excellent phone skills and good writing skills for Web, email, and channel requests.
• Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction.