Customer Success Associate (Remote)

Posted 3 months agoViewed

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💎 Seniority level: Entry, 2 to 4 years

📍 Location: India, Asia/Kolkata, NOT STATED

💸 Salary: 550000 - 800000 INR per year

🔍 Industry: SaaS eCommerce

🏢 Company: AdNabu Global, Inc.

🗣️ Languages: English

⏳ Experience: 2 to 4 years

🪄 Skills: ShopifyProblem SolvingCustomer serviceAttention to detail

Requirements:

2 to 4 years of Customer Service/Success experience.
Eagerness to learn about the company’s products.
Great interpersonal and relationship-building skills.
Ability to multitask and handle multiple inquiries.
Experience with customers from the USA, Europe, or Australia is a plus.
Patience, excellent verbal and written communication skills.
Familiarity with CRM software and basic knowledge of Excel or Google Sheets.

Responsibilities:

Have introductory calls with every employee within 1 month.
Understand products, CRM workflows, and performance metrics.
Respond to customer queries and maintain daily availability.
Gather feedback, suggest improvements, and prepare monthly reports.