SaaS E-Commerce Customer Onboarding Specialist (Remote)

Posted 2024-11-20

💎 Seniority level: Junior, 2+ years

📍 Location: US, Eastern Time Zone, NOT STATED

💸 Salary: 40000 - 60000 USD per year

🔍 Industry: SaaS E-Commerce

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Project ManagementCommunication SkillsAttention to detailOrganizational skillsTime ManagementDocumentationCompliance

2+ years in SaaS onboarding.
2+ years in eCommerce, preferably managing listings on platforms like eBay or Amazon.
Experience with multichannel eCommerce software such as SureDone or similar platforms preferred.
Intermediate Excel proficiency including vlookup.
Strong communication skills, remote training experience, and multitasking abilities.

Break projects into manageable tasks using onboarding tools and track progress.
Teach customers to configure and use the platform effectively, providing software support.
Develop scopes for task automation and troubleshoot scripts with customers.
Support cross-functional tasks and build strong client relationships.
Gather feedback and ensure thorough documentation and compliance.

Posted 2024-11-21

📍 US

🧭 Full-Time

💸 40000 - 60000 USD per year

🔍 SaaS E-Commerce

2+ years in SaaS onboarding.
2+ years in eCommerce, preferably in managing listings on marketplaces like eBay, Amazon, Walmart, or training sellers.
Intermediate Excel proficiency, including vlookup and handling large datasets.
Strong communication skills, both written and spoken.
Experience with remote training or person-to-person instruction.

Break projects into manageable tasks, track progress, and communicate with customers and team members.
Teach customers how to configure and use the platform effectively, support software-related inquiries, and ensure data accuracy.
Act as the primary point of contact during onboarding, addressing client questions and providing guidance.
Collect client feedback to inform product improvements and ensure client needs are met.
Complete all account documentation with thorough tracking for seamless account management.

Project ManagementShopifySparkCommunication SkillsAttention to detailOrganizational skillsTime ManagementDocumentationCompliance

Posted 2024-11-21

🔧 Requirements