SaaS E-Commerce Customer Onboarding Specialist (Remote)

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💎 Seniority level: Junior, 2+ years

📍 Location: US, Eastern Time Zone, NOT STATED

💸 Salary: 40000 - 60000 USD per year

🔍 Industry: SaaS E-Commerce

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Project ManagementShopifySparkCommunication SkillsAttention to detailOrganizational skillsTime ManagementDocumentationComplianceTrainingClient relationship managementCustomer support

Requirements:

2+ years in SaaS onboarding.
2+ years in eCommerce, preferably in managing listings on marketplaces like eBay, Amazon, Walmart, or training sellers.
Intermediate Excel proficiency, including vlookup and handling large datasets.
Strong communication skills, both written and spoken.
Experience with remote training or person-to-person instruction.

Responsibilities:

Break projects into manageable tasks, track progress, and communicate with customers and team members.
Teach customers how to configure and use the platform effectively, support software-related inquiries, and ensure data accuracy.
Act as the primary point of contact during onboarding, addressing client questions and providing guidance.
Collect client feedback to inform product improvements and ensure client needs are met.
Complete all account documentation with thorough tracking for seamless account management.

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