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Senior Manager - Operations & Customer Insights

Posted 2 months agoViewed

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💎 Seniority level: Senior, Proven experience in project management or a related role

🔍 Industry: Healthcare technology

🗣️ Languages: English, Spanish

⏳ Experience: Proven experience in project management or a related role

Requirements:
  • Proven experience in project management or a related role, preferably in tech companies.
  • Strong analytical skills with SQL knowledge.
  • Proficiency in project management tools (e.g., JIRA, Trello).
  • Basic coding logic understanding and ability.
  • Experience with automation and an understanding of AI basics.
  • Excellent communication, negotiation, and interpersonal skills.
  • Experience with user feedback analysis and continuous improvement methodologies.
  • Flexibility and strong problem-solving skills.
  • Fluency in English is mandatory; Spanish is a plus.
Responsibilities:
  • Lead and manage cross-functional projects to align with strategic goals.
  • Utilize SQL and project management tools for data analysis and reporting.
  • Develop policies and content to enhance the customer experience.
  • Propose innovative solutions to address challenges.
  • Leverage automation and machine learning to improve efficiency.
  • Establish user feedback loops for continuous improvement.
  • Collaborate with product, marketing, and customer service teams.
  • Oversee daily operations for efficiency and compliance.
  • Create comprehensive project plans specifying goals and budgets.
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