ServiceNow Engagement Manager

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Requirements:

• 5+ years of complex project leadership managing financial, resourcing, communications, and IT system implementation.
• 3+ years implementing ServiceNow processes and solutions.
• Strong oral and written communication skills and professional conduct.
• Proven track record of building relationships with partners and clients.
• Exceptional project management skills in a cross-functional environment.
• Experience conducting planning workshops for the ServiceNow platform.
• Experience leading teams through Agile, Scrum, and SDLC.
• Knowledge of ServiceNow best practices and applications.
• Ability to communicate technical, functional, and business information effectively.
• Demonstrated ability to resolve complex project issues.
• Familiarity with relevant technologies for ServiceNow integrations and security.

Responsibilities:

• Utilize project management expertise to develop and deploy solutions on the ServiceNow platform.
• Lead, mentor, and document development efforts while ensuring quality delivery of services.
• Oversee Professional Services engagements including project management, client communication, and operational control.
• Collaborate with stakeholders to assess current processes and define ServiceNow requirements.
• Facilitate planning workshops to define project goals, responsibilities, and milestones.
• Act as primary contact for ServiceNow implementation projects.
• Manage constraints, risks, issues, and changes to ensure project success.
• Record meeting minutes and maintain documentation of project progress and action items.
• Schedule and facilitate various project-related meetings.
• Ensure project team understands expectations and completes tasks within defined parameters.