Service Cloud Voice Specialist (Salesforce)

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Requirements:

• 2-4+ years consulting experience within Salesforce Partner or AWS ecosystems.
• 2+ years hands-on configuration of Service Cloud Voice, preferably with Amazon Connect.
• Ability to establish credibility with customer decision makers.
• Strong problem-solving and analytical skills.
• Ability to assess customers’ business goals for product solutions.
• Strong communication and extraordinary listening skills.
• Experience with Agile methodology, user stories, scrum calls, and backlog management.
• Strong skills in data analysis and dashboard creation.

Responsibilities:

• Participate in client meetings for requirements sessions, demos, and training.
• Evaluate client business processes and identify enhancement opportunities.
• Translate business requirements into functional specifications and documents.
• Develop user stories and process diagrams for Salesforce solutions.
• Complete configuration for user stories within Salesforce and other technologies.
• Document and assign technical work for offshore collaboration.
• Ensure quality deliverables.