Remote Customer Success Coordinator

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Requirements:

• 1-3 years in a customer-facing role in a SaaS B2B company.
• Experience promoting customer value and analyzing customer data.
• Exceptional communication skills and ability to foster positive business relationships.
• Comfortable identifying client risks and handling escalations for retention.
• Passion for learning new technology and ability to manage multiple tasks.

Responsibilities:

• Act as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders.
• Regularly monitor platform usage and proactively contact clients whose usage dips to ensure product engagement.
• Share best practices and valuable information to help clients achieve their goals.
• Review client feedback for signs of churn and address issues early.
• Utilize CRM for tracking key account data and facilitating onboarding and training.