Customer Success Executive (Remote)

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Requirements:

• 8 plus years of customer success experience in enterprise software or SaaS organization.
• Proven track record of driving issues to resolution.
• Expert time management and experience with global enterprise customers.
• Strong knowledge of cloud architecture and extensive experience in consulting and implementation of IT systems.
• Previous Technical Account Management or Solution Architect experience is a plus.
• Experience in Process Improvement and managing customer expectations.

Responsibilities:

• Serve as the primary point of contact post-implementation for our largest global customers.
• Assume overall responsibility for investment adoption and ensure customer satisfaction.
• Partner with customers to define desired business outcomes.
• Manage coordination with internal functions to achieve measurable outcomes.
• Develop trusted advisor relationship with customers and executive sponsors.
• Conduct consistent customer health checks and prepare customers on new features.