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Senior Retention Programs Manager

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Requirements:

Minimum 5 years of experience in customer retention or customer success roles, experience leading teams, ability to analyze complex problems and develop solutions, experience building relationships at all levels of the organization, proficiency in using salesforce.com for reporting, understanding customer needs and driving projects for enhanced customer satisfaction

Responsibilities:

Design and implement customer retention programs, build relationships with company partners, work with different teams to implement programs, establish metrics and analyze data, use customer feedback and industry trends to inform program development, lead teams for successful program deliveryApply