Apply📍 United States, India, British Columbia, Ontario, Colombia
🔍 AI and Consulting
- Customer-facing contact center experience.
- Experience building integrations across WFM, CRM, and contact center solutions.
- Familiarity with communications protocols and APIs like WebRTC and SIP.
- Hands-on scripting/coding experience (e.g., python, java, c#, .NET, Node.js).
- Strong communication and presentation skills for interacting with executives and customers.
- API integration experience.
- Strong troubleshooting and debugging skills.
- Experience with Cloudformation, Contact Flow Design, Lambda and Lex Integration, and Call Center Routing.
- Knowledge of automation tools for software deployment (e.g., Jenkins, GitLab CI/CD).
- Contact Center architecture knowledge.
- Experience in technology/software sales, pre-sales, or consulting.
- Advanced knowledge of AWS services and cloud architecture.
- Salesforce knowledge and familiarity with Service Cloud.
- Knowledge of contact center products (Genesys, Cisco, Avaya, Twilio, etc.).
- Experience with WorkForce Management solutions.
- Experience working with outbound dialers and campaign management.
- Familiarity with software development methodologies (Agile, Scrum).
- Certifications: Cloud Practitioner, Developer Associate or Professional, Solution Architect (AWS), Salesforce Certified Administrator.
- Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers.
- Conduct technology assessment and audits to identify the need for moving to CCaaS AWS Connect Platform.
- Facilitate business process reviews to identify customer requirements.
- Educate customers on AWS value, participate in architectural discussions.
- Lead project discovery, help build ROIs, and deliver presentations.
- Translate customer requirements into contact center design, leveraging best practices and AWS Services.
- Oversee and mentor technical teams, ensuring project deliverables meet standards.
- Act as a liaison between technical teams and stakeholders.
- Drive best practice contact center design in solution delivery.
- Manage all aspects of project and customer communications.
- Deliver customer end user training and documentation.
- Exercise independent judgment on enterprise-level projects.
- Lead strategy discussions with contact center leadership.
AWSNode.jsPythonWebRTC
Posted about 2 months ago
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