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AWS Solution Architect

Posted 3 months agoViewed

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📍 Location: United States, India, British Columbia, Ontario, Colombia

🔍 Industry: AI and Consulting

🗣️ Languages: English

🪄 Skills: AWSLeadershipNode.jsPythonSoftware DevelopmentAgileCiscoJavaJenkinsSalesforceSCRUMC#Strategy.NETWebRTCCollaborationCI/CD

Requirements:
  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Experience with communications protocols and APIs such as WebRTC and SIP.
  • Hands-on scripting/coding experience (e.g., Python, Java, C#, .NET, Node.js).
  • Strong communication and presentation skills.
  • API integration experience.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration.
  • Knowledge of automation tools for software deployment (e.g., Jenkins, GitLab CI/CD).
  • Contact Center architecture knowledge.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Familiarity with Salesforce Service Cloud.
  • Knowledge of contact center products from other platforms (Genesys, Cisco, Avaya, Twilio, etc.).
  • Experience with Workforce Management solutions.
  • Experience working with outbound dialers and campaign management.
  • Knowledge of software development methodologies such as Agile and Scrum.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional.
  • AWS Solution Architect Certification or Professional.
  • Salesforce Certified Administrator.
Responsibilities:
  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers.
  • Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform.
  • Facilitate business process reviews to identify customer requirements.
  • Educate customers on the value proposition of AWS and engage in architectural discussions.
  • Lead discovery for customers, help build ROIs for projects and deliver presentations.
  • Translate customer requirements into contact center design leveraging best practices.
  • Oversee and mentor technical teams to ensure solutions are delivered successfully.
  • Act as a liaison between technical teams and business stakeholders.
  • Drive best practice contact center design into solutions.
  • Manage all aspects of project and customer communications.
  • Deliver customer end user training and documentation.
  • Exercise independent judgment on enterprise level projects.
  • Lead vision and strategy discussions with contact center leadership.
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  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Familiarity with communications protocols and APIs like WebRTC and SIP.
  • Hands-on scripting/coding experience (e.g., python, java, c#, .NET, Node.js).
  • Strong communication and presentation skills for interacting with executives and customers.
  • API integration experience.
  • Strong troubleshooting and debugging skills.
  • Experience with Cloudformation, Contact Flow Design, Lambda and Lex Integration, and Call Center Routing.
  • Knowledge of automation tools for software deployment (e.g., Jenkins, GitLab CI/CD).
  • Contact Center architecture knowledge.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Salesforce knowledge and familiarity with Service Cloud.
  • Knowledge of contact center products (Genesys, Cisco, Avaya, Twilio, etc.).
  • Experience with WorkForce Management solutions.
  • Experience working with outbound dialers and campaign management.
  • Familiarity with software development methodologies (Agile, Scrum).
  • Certifications: Cloud Practitioner, Developer Associate or Professional, Solution Architect (AWS), Salesforce Certified Administrator.
  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers.
  • Conduct technology assessment and audits to identify the need for moving to CCaaS AWS Connect Platform.
  • Facilitate business process reviews to identify customer requirements.
  • Educate customers on AWS value, participate in architectural discussions.
  • Lead project discovery, help build ROIs, and deliver presentations.
  • Translate customer requirements into contact center design, leveraging best practices and AWS Services.
  • Oversee and mentor technical teams, ensuring project deliverables meet standards.
  • Act as a liaison between technical teams and stakeholders.
  • Drive best practice contact center design in solution delivery.
  • Manage all aspects of project and customer communications.
  • Deliver customer end user training and documentation.
  • Exercise independent judgment on enterprise-level projects.
  • Lead strategy discussions with contact center leadership.

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