🪄 Skills: LDAPMicrosoft Active DirectoryCommunication Skills
Requirements:
4+ years of prior work experience in similar customer-facing positions (e.g. Sales Engineer).
Ability to frame and simplify content and messaging for various audiences: technical, management, executive.
Ability to understand technology and translate it to business implications, driving value realization conversations.
Ability to identify technical adoption gaps and create clear actions linked to Value Realization impact.
Strong written and verbal communication skills in English and Japanese.
Presentation, communication, and meeting management skills.
Consultative nature.
Self-aware.
Good understanding of the Enterprise IT business.
Fundamental knowledge in 2 or more areas such as Internet and Routing Protocols, Internet and Security technologies, Authentication and SAML/IdP systems, web-based security and network infrastructure solutions, Traffic Forwarding and Policy Based Routing concepts.
Responsibilities:
Work collaboratively with Customer Success and Sales teams to drive adoption, value, and customer outcomes across all segments.
Engage with customers through technical 1:1 workshops and provide technical recommendations to increase Value Realisation.
Present at Customer User Groups about best practices, experiences, and recommendations related to ZS technology.
Deliver internal technical sessions to Customer Success Managers for scaling technology adoption through training and building adoption playbooks.
Work cross-functionally with Customer Success, Product, Engineering, and Support teams.