Customer Success Engineer

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Requirements:

• 4+ years of prior work experience in similar customer-facing positions (e.g. Sales Engineer).
• Ability to frame and simplify content and messaging for various audiences: technical, management, executive.
• Ability to understand technology and translate it to business implications, driving value realization conversations.
• Ability to identify technical adoption gaps and create clear actions linked to Value Realization impact.
• Strong written and verbal communication skills in English and Japanese.
• Presentation, communication, and meeting management skills.
• Consultative nature.
• Self-aware.
• Good understanding of the Enterprise IT business.
• Fundamental knowledge in 2 or more areas such as Internet and Routing Protocols, Internet and Security technologies, Authentication and SAML/IdP systems, web-based security and network infrastructure solutions, Traffic Forwarding and Policy Based Routing concepts.

Responsibilities:

• Work collaboratively with Customer Success and Sales teams to drive adoption, value, and customer outcomes across all segments.
• Engage with customers through technical 1:1 workshops and provide technical recommendations to increase Value Realisation.
• Present at Customer User Groups about best practices, experiences, and recommendations related to ZS technology.
• Deliver internal technical sessions to Customer Success Managers for scaling technology adoption through training and building adoption playbooks.
• Work cross-functionally with Customer Success, Product, Engineering, and Support teams.