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Operations Specialist

Posted 2024-10-15

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💎 Seniority level: Senior, 6 or more years

📍 Location: Spain

🔍 Industry: Music and technology

🏢 Company: BMAT Music Innovators

🗣️ Languages: English, Spanish, Catalan

⏳ Experience: 6 or more years

🪄 Skills: Project ManagementPythonSQLOperations ManagementCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Requirements:
  • +2 years knowledge or experience in online music royalty distribution processes and their standards (DDEX, CISAC…)
  • +4 years experience in project management, technical account management, or client support in technical environments.
  • Ability to effectively communicate with team members, stakeholders, and external partners.
  • Highly organized, multitasker, and with strong attention to detail.
  • Initiative, drive, enthusiasm, and entrepreneurial attitude.
  • Excellent decision-making, critical thinking, and problem-solving.
  • Passion for listening, asking, understanding, and communicating.
  • Love for teamwork and learning.
  • Basic knowledge of SQL or NoSQL queries, Python and its frameworks.
  • Be comfortable dealing with a large amount of data and numbers.
  • Fluency in English is a must. Proficiency in Spanish and Catalan is highly appreciated, but not mandatory.
Responsibilities:
  • Delivering excellent services and results to clients, both internally and externally.
  • Implement and run Quality Assurance processes for every delivery.
  • Understanding clients’ needs and finding optimal solutions.
  • Discerning the technical capabilities of the tools and the team and translating them to clients.
  • Transforming clients’ challenges into opportunities for growth.
  • Creating better internal processes and leading changes.
  • Developing creative solutions for existing and new clients.
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