Senior Project Delivery Manager

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Requirements:

• Bachelor’s Degree in Computer Science or related field.
• 7+ years of experience leading complex SaaS implementation projects.
• 2+ years of hands-on experience working in the P&C space.
• 2+ years of experience working at a scaling startup.
• Proven track record of managing customer relationships, setting expectations, and persuading customer engagement.
• Proven ability to stay organized while adapting quickly to changing priorities.
• Demonstrated experience managing high-pressure situations while maintaining a professional and solutions-focused approach.
• Excellent verbal and written communication skills.
• Experience working with industry standard project management platforms and tooling (Jira, Wrike, Asana, Monday, Clickup, Microsoft Project, etc.).

Responsibilities:

• Lead the end-to-end implementation of BriteCore’s platform, ensuring alignment with accelerated 4-9 month project goals, timelines, and budget constraints.
• Work as the key point of contact with our largest customers, providing a world class experience by forming trusting relationships, setting expectations, and preventing scope creep or changes during the configuration and validation phases to minimize implementation delays and control costs.
• Collaborate with cross-functional teams, including: Configuration Analysts, product owners, engineering, QA, and key business stakeholders to define and drive business requirements, project scope, objectives, and deliverables in order to provide optimal value to our customers end-users.
• Develop and maintain detailed project plans, timelines, and resource allocation, ensuring effective communication and coordination throughout the accelerated project lifecycle.
• Optimize implementation processes to reduce costs and timelines while ensuring high-quality deliverables, resulting in happy and referenceable customers.
• Interface with and report progress to executives at BriteCore and the customer, providing regular updates and insights into the accelerated project's status.
• Manage team resource allocation across projects, ensuring milestone achievement, and tracking actual effort to accurately schedule and resource future projects.
• Facilitate meetings that lead to actionable outcomes and decisions with follow-up communication including a summary of decisions, next steps, and assigned responsibilities.
• Manage, communicate, and escalate potential risks and challenges transparently, outlining mitigation strategies.
• Up to 20% of domestic overnight travel is required for this role.