Director, Professional Services - Growth & Enterprise

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Requirements:

• Bachelor’s Degree required, advanced degree preferred.
• Preferred focus areas: healthcare, science, engineering, computer science, economics.
• Documented expertise in healthcare clinical and revenue cycles, including fluency in medical billing data across all care settings.
• Expert problem solver and strong attention to detail.
• 10+ years in consulting/professional services in SaaS.
• 5+ years in a leadership role, managing teams of high performing individuals.
• Startup and scaling experience preferred.
• Strong leadership skills, with a documented record of building and leading high performing teams.
• Nice to have: Data analysis and SQL query skills.

Responsibilities:

• Lead and manage a high performing team of implementation consultants that partner with our customers to implement the AcuityMD platform.
• Oversee the end-to-end implementation process for customers in the Growth and Enterprise segments, ensuring high quality deliverables and customer satisfaction.
• Collaborate closely with Sales and Customer Success leadership counterparts to ensure a cohesive and exceptional customer experience.
• Develop and optimize implementation processes, best practices, and instill a culture of continuous improvement on the team.
• Monitor and report on key metrics related to the operational and financial health of the Professional Services business.
• Serve as an executive sponsor to key accounts in the Growth and Enterprise segments to deepen our relationship with them.
• Identify and mitigate risks in complex implementation projects, engaging customer leaders and escalating issues when necessary.
• Manage resource allocation for implementation consultants across projects and segments.
• Collaborate with Product and Engineering teams to provide feedback on product improvements based on team and customer experiences.
• Stay current in med-tech industry trends and best practices in SaaS implementations and professional services delivery.
• Develop and share product, industry, and healthcare claims data expertise to strengthen customer trust and loyalty and to improve the collective knowledge within the AcuityMD organization.