Manager, Client Success Mid-Market Accounts

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Requirements:

• 2+ years of experience in a formal or informal leadership role.
• 3+ years of experience in training and talent development at the organizational or division level.
• 1+ years in a client-facing consulting role with executive/senior leaders.
• 1+ years of account or project/program management experience.
• Experience developing and executing customer success strategies.
• Excellent communication and presentation skills.
• Ability to influence renewal opportunities.
• Experience managing subscription retention and growth.
• Proficient with Zoom, Teams, PowerPoint, and Outlook.

Responsibilities:

• Work 70 percent of the time as a Manager of Client Success Managers (CSMs) and 30 percent refining client engagement strategies.
• Conduct weekly meetings and 1-on-1s with direct reports to help achieve customer relationships.
• Train direct reports on activities driving subscription retention and growth.
• Collaborate with sales and other leaders for alignment of integrated account teams.
• Monitor subscription revenue retention and growth for accounts aligned to direct reports.
• Inspire trust within the team and establish a clear understanding of the client success vision.
• Collaborate with the Director of Client Success and leaders from various teams to develop customer success processes and tools.
• Monitor the impact of tools and recommend enhancements to drive client retention.
• Train and upskill CSMs on new systems and processes.