(Remote) - Entry-Level Account Manager (20 - 27 per hour)

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Requirements:

• Communication Skills: Exceptional verbal and written communication skills.
• Customer Service Skills: Strong ability to understand and meet client needs.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Interpersonal Skills: Strong ability to build and maintain relationships with clients and team members.
• Problem-Solving: Ability to address and resolve client issues effectively.
• Time Management: Strong ability to manage time and meet deadlines.
• Technical Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Preferred Experience: Experience in customer service, sales, or a related field is a plus but not required. Familiarity with CRM software and account management tools is a plus. Previous experience with gig economy platforms or staffing apps is a plus.
• Education: High school diploma or equivalent. Relevant certifications or coursework in customer service, sales, or account management are beneficial but not required.

Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Communication: Act as the main point of contact for clients, addressing their inquiries, concerns, and requests promptly and effectively.
• Account Coordination: Assist in coordinating client accounts, including setting up new accounts, managing renewals, and ensuring all client information is up to date.
• Problem Solving: Identify and resolve client issues proactively, ensuring a positive client experience.
• Reporting: Prepare and deliver regular reports on account performance, client feedback, and service improvements.
• Collaboration: Work closely with internal teams, including sales, marketing, and customer support, to ensure client needs are met.
• Client Onboarding: Assist in onboarding new clients, providing them with the necessary resources and information to get started.
• Feedback Collection: Gather and relay client feedback to improve our services and client experience.