Strategic Customer Success Manager - Europe

View full description

Requirements:

• 5+ years in customer success or account management within a B2B SaaS or translation-tech company.
• 3+ years of project/program management experience.
• Ability to deeply understand Smartcat's product vision and platform functionality.
• Strong data analysis skills to demonstrate customer value.
• High intellectual curiosity and passion for learning.
• Consultative skills to navigate client complexities.
• Integrity, commitment, and ownership mindset.
• Fanaticism for customer success and satisfaction.
• Eagerness for growth and openness to feedback.
• Excellent communication skills in English, additional languages a plus.
• Ready to work in a fast-paced startup environment with remote teams.

Responsibilities:

• Reach quarterly software consumption objectives for assigned customers, targeting 40% QoQ utilization growth.
• Oversee 15-20 Strategic Accounts with over $1 billion in revenue each.
• Accelerate engagement with new users through onboarding and regular customer interactions.
• Understand customers' challenges and provide tailored solutions.
• Identify growth opportunities within existing accounts and collaborate with Strategic Sales.
• Partner with cross-functional teams for exceptional onboarding and support.
• Generate strategic alignment and business value ROI for growth.