Technical Account Manager
New
T
TwilioCommunications/Cloud
Remote - Colombia, 9am to 6pm Central Time (CT)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4 to 6+ years
- Required Skills
- Node.jsPHPPythonJavaJavascriptC#ReduxReactRESTful APIs
Requirements
- 4 to 6+ years of relevant experience.
- Strong knowledge of RESTful technology and APIs.
- Ability to troubleshoot cloud solutions.
- Proficiency in server-side languages: Java, Node.js, PHP, C#, Python.
- Proficiency in client-side development: JavaScript, React, Redux.
- Experience with network connectivity troubleshooting: TCP/UDP, SSL/TLS.
- Experience with Twilio helper libraries.
- Advanced time management and prioritization skills.
- Experience managing dedicated customer accounts.
- Desirable: Knowledge of Telecoms, VOIP, WebRTC, and SIP.
Responsibilities
- Serve as the designated technical support engineering contact for strategic customers.
- Resolve complex technical problems with potential business-impacting consequences.
- Deliver proactive guidance to optimize customer environments.
- Report reproducible bugs to Engineering teams via JIRA.
- Collaborate across departments via Slack.
- Analyze customer trends and patterns to drive support process improvements.
- Communicate complex technical issues to technical and non-technical stakeholders.
- Manage dedicated customer accounts effectively.
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