Patient Advocate
New
C
CedarHealthcare Technology
Location: USA, 10 AM - 3PM ET Monday -ThursdayPart-TimeMiddle
Salary19.47 - 22.64 USD per hour
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Job Details
- Experience
- 2-3 years of customer service experience via phone or call center; 1-2 years of medical billing, insurance or related healthcare experience
- Required Skills
- Problem SolvingCustomer serviceData entryGoogle Workspace
Requirements
- 2-3 years of customer service experience via phone or call center
- 1-2 years of medical billing, insurance or related healthcare experience
- Ability to work part-time; approximately 20 hours weekly
- Experience navigating electronic medical record systems
- Proficiency in Google Suite
- Ability to toggle between multiple systems and efficient typing skills
- Excellent verbal and written communication skills
- Self motivated individual with exceptional attention to detail
- Ability to show empathy and passion for outstanding customer service
- Excellent problem solving and critical thinking skills
Responsibilities
- Manage on average 60-80 incoming and outgoing patient calls daily regarding medical bills
- Utilize the Cedar platform to handle all patient questions via inbound chats, phone calls and perform appropriate outbound call campaign
- Run and follow through on escalations to the healthcare provider
- Lead the payment posting process and follow up on defaulted payments
- Appropriately follow up with insurance and other third parties
- Meet assigned team and individual metrics related to satisfaction and collections performance
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