Mortgage Loan Servicing Specialist
New
K
KnockReal Estate Mortgage
Work from anywhere in the U.S.Full-TimeMiddle
Salary57,000 - 70,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Data AnalysisCustomer service
Requirements
- Loan Servicing Experience in mortgage/financial services industry preferred
- Experience in Real Estate preferred (e.g., Listing Agent, Listing Coordination, Home Renovations, REO)
- Strong customer service and communication skills, able to navigate sensitive borrower conversations including delinquency, default, and payoff disputes
- Ability to prioritize, organize and manage a high volume of work
- Strong reasoning skills and independent decision-making capability
- Experience with loan servicing software and processes
- Inclination to learn, take on new projects, and advance current skills
- Ability to establish and maintain effective working relationships with managers, co-workers, and outside business professionals
- Ability to adapt quickly to changes and perform in a fast-paced environment
- Independent worker and analytical thinker with the ability to conduct research, data analysis and solve problems
Responsibilities
- Manage a high-volume loan portfolio, serving as the primary point of contact for all servicing communication with borrowers from funding through payoff, providing the highest level of customer service, confidentiality and integrity
- Partner with title companies and borrowers to track active closings, issue accurate payoff statements, and ensure loans are paid in full
- Monitor loans approaching due dates weekly, escalate delinquency risks to management with supporting data,recommended resolution strategies, and work cross-functionally with Listing Operations and Finance to drive resolution
- Follow up on all outstanding loan payments, tracking open items and escalating unresolved balances to management
- Comply with all company policies, and both state and national regulations, ensuring every servicing action is documented and audit-ready
- Liaise with third-party vendors to manage the full Lien Release / Paid-in-Full and default process, tracking each file and escalating delays
- Propose and implement process improvements that increase efficiency, and support the adoption of new systems, product enhancements, and automation tools
- Lead and contribute to special projects, research, and data analysis as assigned, delivering findings in structured reports with clear recommendations for leadership
- Prepare and assemble data for daily, weekly, and monthly portfolio reports, covering delinquency, payoff volume, and portfolio health metrics for management review
View Full Description & ApplyYou'll be redirected to the employer's site
