Customer Success Manager II
New
This is a remote position that must be based in CST., CSTFull-TimeMiddle
Salary125,000 USD per year OTE
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Job Details
- Experience
- 3-5 years
- Required Skills
- CybersecurityRESTful APIsDevOpsCustomer SuccessSaaS
Requirements
- 3-5 years of experience in a technical account management, customer success, or post-sales role at a technology company.
- Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, etc.).
- Experience asking questions to uncover problems and locate new opportunities.
- Ability to translate technical requirements to internal teams and partners.
- Knowledge of APIs and how they function.
Responsibilities
- Lead a first-class onboarding experience and ensure customer requirements are met.
- Translate technical customer needs to internal technical teams.
- Deliver feedback to the Product team on new feature requests.
- Coordinate onboarding and business reviews to evaluate performance and locate expansion opportunities.
- Partner with internal resources to build account plans and align customer needs.
- Identify risks to customer goals and develop mitigation plans.
- Develop and drive a renewal plan.
- Review account dashboards, metrics, log-ins, and use cases to determine customer health.
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