IT Incident and Event Management Specialist
New
M
MKS2 TechnologiesIT Support Services
Remote delivery anywhere within the U.S., to include the District of Columbia, 1st Shift 7:30am – 4:00pm (ET)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in a professional environment or 13+ years of experience in a professional environment in lieu of a degree
- Required Skills
- ServiceNow
Requirements
- 5+ years of experience with systems administration and operations.
- 5+ years of experience in performance trend analysis and alert generation.
- 5+ years of IT documentation support (SOPs, playbooks, requirements capture).
- 5+ years of experience monitoring/troubleshooting with two or more APM tools (AppDynamics, DynaTrace, Splunk, Aternity, or SolarWinds).
- 2+ years of experience monitoring/troubleshooting applications logging to Splunk.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, SharePoint).
- Bachelor's degree in Computer Science, Engineering, or Math (or 13+ years of professional experience in lieu of degree).
- Ability to obtain and maintain a Public Trust or Suitability/Fitness determination.
Responsibilities
- Develop and implement incident response processes for system interruptions.
- Maintain and verify accurate Knowledge Articles and operational workflows.
- Configure and document Event Management dashboards to ECC standards.
- Ensure Critical Business Functions are accurately reflected in documentation.
- Confirm maintenance schedules and impact hours to reduce false positives.
- Perform enterprise-level triage and incident resolution.
- Coordinate with system and application owners to gather design and functionality details.
- Conduct performance trend analysis and alert generation for failing services.
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