Product Support Engineer
New
T
TelnyxTelecommunications Connectivity
EMEA, 8am to 5pm UTCFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- RESTful APIsLinuxPostman
Requirements
- SIP, RTP, T.38 and other Fax over IP and Voice over IP Protocol knowledge.
- Experience in a product support/application role.
- An understanding of general web technologies such as API/SDK's.
- Experience working with SMS over SIP SIMPLE, SMPP or HTTP.
- Proficiency with Wireshark for network packet analysis.
- Proficiency with Postman for API troubleshooting.
- Competence with Linux and the Linux terminal.
- Strong customer-focus, interpersonal and communication skills.
Responsibilities
- Troubleshoot VoIP/SIP calls and RTP packets using Wireshark and our internal tools.
- Replicate API issues reported by customers using Postman and solve or escalate.
- Analyze T.30 and T.38 Fax over IP packets to troubleshoot faxing issues.
- Run live packet captures from cloud servers on the Linux terminal.
- Monitor operational pager alerts in an efficient and timely manner.
- Improve customer self service through better processes and documentation.
- Liaise with technical peers for resolution of escalated cases.
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