Designated Support Engineer
New
E
EverpureData Storage
Remote, Georgia; Remote, New Jersey; Remote, New York; Remote, North Carolina; Remote, South Carolina; Remote, West VirginiaFull-TimeMiddle
Salary107,000 - 230,000 USD per year
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Job Details
- Experience
- Minimum 4 years
- Required Skills
- AWSGCPKubernetesAzureLinuxTechnical support
Requirements
- Bachelor’s Degree in a technical field or equivalent experience.
- Minimum 4 years of experience in customer-facing technical support.
- Experience in designated or specialized support for critical accounts.
- Proven experience in deploying, managing and securing Kubernetes production clusters.
- Experience working with Kubernetes distributions: Tanzu, Openshift, Amazon EKS, RKE, GKE.
- Deep proficiency in Linux operating systems with a specialized focus on storage components.
- Hands-on experience architecting and supporting solutions across AWS, Azure, and GCP.
- Experience with virtualization platforms like vSphere.
- Proven ability to manage high-stakes customer relationships.
Responsibilities
- Serve as the primary technical point of contact for designated accounts.
- Provide proactive monitoring and high-touch engagement.
- Take end-to-end ownership of critical incidents in large-scale deployments.
- Perform deep-dive analysis across the full software stack.
- Collaborate directly with escalation and development teams to reproduce complex bugs.
- Partner with customers through pre-sales POCs, onboarding, and production scaling.
- Apply best practices to secure and optimize Kubernetes clusters.
- Author internal and external KB articles.
- Lead knowledge-sharing sessions.
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