CLM Specialist
New
N
NexthireMedia & Gaming
Noida ( 5 Days WFO) / RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisTableauMicrosoft ExcelCRMCustomer Success
Requirements
- Bachelor’s degree or higher in Marketing, Business Administration, or a related field.
- Proven experience in customer lifecycle management, customer success, or a related role.
- 3+ years of professional experience.
- Experience in Media & Gaming Products.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Proficiency in data analysis and visualization tools (e.g., Excel, Tableau).
- Experience with CRM systems and customer lifecycle management tools.
- Strong project management skills.
- Excellent communication and interpersonal skills.
- Knowledge of customer experience best practices and methodologies.
Responsibilities
- Map the end-to-end customer journey to identify key touchpoints and opportunities for improvement.
- Analyze customer data and feedback to understand customer behavior and preferences.
- Develop and implement strategies to optimize each stage of the customer lifecycle.
- Collaborate with marketing, sales, and customer success teams to ensure alignment.
- Design and execute customer engagement programs, including onboarding, education, and loyalty initiatives.
- Monitor and analyze customer retention metrics to identify trends and reduce churn.
- Collect and analyze customer feedback and work with product development to implement improvements.
- Maintain dashboards and reports to track lifecycle metrics for senior management.
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