Technical Customer Engineer

New

NametagIdentity Security

Applicants must be legally authorized to work in the United StatesFull-TimeMiddle

Salary120,000 - 160,000 USD per year

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Job Details

2–5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles.
Client facing experience - ability to communicate clearly and empathetically with both technical and non-technical stakeholders.
Strong debugging skills across APIs, backend integrations, or authentication workflows.
Comfort writing lightweight scripts or tools to diagnose and unblock issues.
Familiarity with IAM platforms such as Okta, Microsoft Entra, Duo, or similar.
Comfortable in Go and Typescript.
Experience with Python or Ruby.
Understanding of REST APIs, OAuth, and Webhooks.
Knowledge of authentication and identity workflows (OIDC, SSO, Token Exchanges).
Familiarity with AWS, CloudFormation, Postgres, Docker, and GitHub Actions.

Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments.
Debug in the wild - inspecting API payloads, webhook logs, OAuth exchanges, and race conditions that surface only under real-world load.
Provide interim solutions such as code snippets, pull requests, documentation updates, or configuration guidance.
Bridge the gap between customer and engineering: reproduce issues, isolate root causes, and ensure fixes are fully validated before release.
Gather structured context and relay actionable insights to engineering for long-term fixes.
Recommend integration best practices across authentication flows, REST APIs, and IAM platforms.
Improve internal support tooling, documentation, and runbooks based on recurring patterns.
Surface common pain points and influence product priorities.

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