Customer Success Associate
New
S
Steer HealthHealthcare Technology
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1-3 years of professional experience
- Required Skills
- Project CoordinationAccount ManagementCustomer Success
Requirements
- 1-3 years of professional experience or equivalent healthcare experience
- Strong communication skills and professional presence
- Exceptional curiosity and willingness to learn
- Highly organized with strong attention to detail
- Comfortable working in ambiguity and adapting to changing priorities
- Self-starter who takes initiative without waiting for detailed instructions
- Excited about startups, AI technology and building processes as you go
Responsibilities
- Support sales hand-off, customer onboarding and implementation activities
- Help customers adopt and maximize value from Steer’s platform
- Monitor customer requests and ensure timely follow-up
- Coordinate across Customer Success, Product and Engineering teams
- Document customer feedback and identify trends
- Assist with customer training and education initiatives
- Help maintain customer health metrics and reporting
- Participate in customer meetings and learn account management best practices
- Identify opportunities to improve customer experience and internal processes
- Jump in wherever needed, because startup life requires flexibility and teamwork
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