Bilingual Outbound Enrollment Specialist
New
P
Pomelo CareVirtual medical practice
Fully remote work flexibility (within the US), Monday-Friday, 8:30am - 5:00pm CTFull-TimeEntry
Salary45,000 - 55,000 USD per year
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Job Details
- Languages
- Fluent in Spanish and English
- Required Skills
- Time ManagementDocumentation
Requirements
- Ability to work Monday-Friday, 8:30am - 5:00pm CT
- Fluent in Spanish and English
- Strong, empathetic communication skills
- Motivated by goals, metrics, and monthly bonus program
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Willing to work occasional overtime hours
- Internet-connected, able to work remotely
Responsibilities
- Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources.
- Achieve member enrollment goals as driven by company KPIs.
- Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.
- Document all interactions and maintain timely, accurate records of patient outreach activities.
- Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders.
- Work with families to schedule appointments and follow-up care as needed.
- Participate in training and development opportunities to stay current on healthcare trends and regulations.
- Manage inbound calls from potential patients.
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