Key Account Manager
New
D
DATFreight Logistics SaaS
Remote - USAFull-TimeManager
Salary54,000 - 82,500 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRMSaaS
Requirements
- Bachelor's Degree
- Minimum of 3+ years of professional experience in Key Account Management, Sales, or a related commercial role.
- 3+ years of experience in transportation/logistics or within the SaaS industry serving the transportation sector.
- Demonstrated ability to manage a large portfolio of accounts.
- Exceptional skills in building and maintaining strong client relationships, including C-suite and primary decision-makers.
- Strong analytical skills for reviewing product usage, adoption data, and KPIs.
- Proficiency with CRM software (e.g., Salesforce).
- Excellent communication, presentation, and negotiation skills.
Responsibilities
- Manage a designated portfolio of 150 to 200 high-value accounts.
- Achieve targets for account retention and identify and execute growth opportunities (upsell/cross-sell).
- Proactively monitor and report on key account performance metrics.
- Serve as the primary point of contact for resolving customer issues related to billing, contracts, and service adjustments.
- Act as a strategic consultant to customers, prescribing complex, multi-product SaaS and data solutions.
- Partner with Product, Marketing, Legal, and Finance teams to secure resources and negotiate national contracts.
- Utilize and maintain Salesforce as the system of record for account intelligence and pipeline management.
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