IT Support Analyst
New
B
Binance.USCryptocurrency Fintech
U.S., 2nd or 3rd shift coverageFull-TimeMiddle
Salary100,000 - 110,000 USD per year
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Job Details
- Experience
- 2+ years of experience in IT support, help desk, desktop support, technical support, or a similar employee-facing technology role.
- Required Skills
- JiraConfluenceGoogle Workspace
Requirements
- 2+ years of experience in IT support, help desk, or desktop support.
- Extensive hands-on experience supporting macOS environments.
- Experience supporting Google Workspace and Okta.
- Experience with MDM tools and asset management platforms.
- Familiarity with Atlassian tools like Confluence and Jira.
- Strong written and verbal communication skills.
- Ability to work a 2nd or 3rd shift schedule.
- Experience using AI tools for troubleshooting or automation.
- Bachelor’s degree, technical certification, or equivalent practical experience.
Responsibilities
- Provide responsive 3rd shift IT support for employees, troubleshooting hardware, software, network, access, and application issues.
- Support and troubleshoot macOS devices and related Apple ecosystem tools.
- Administer and support core business systems including Google Workspace and Okta.
- Support MDM and asset management processes, including device enrollment, inventory tracking, and lifecycle documentation.
- Triage, track, resolve, and document support requests using ticketing systems.
- Create and maintain knowledge base articles, SOPs, and troubleshooting guides.
- Leverage AI tools to assist with troubleshooting, workflow automation, and documentation.
- Partner with IT and Security stakeholders to support endpoint hygiene and access control.
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