Press Release Operations Specialist
New
M
Muck RackSaaS Public Relations
Location: Remote (United States), 12:00 PM – 9:00 PM ETFull-TimeMiddle
SalaryAt least 27 USD per hour
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Job Details
- Required Skills
- TroubleshootingCRMCustomer supportSaaS
Requirements
- Strong written and verbal communication skills
- Exceptional attention to detail and organizational abilities
- Ability to manage multiple priorities and deadlines simultaneously
- Comfortable working in a fast-paced, customer-facing environment
- Quick learner who enjoys mastering new tools, platforms, and workflows
- Calm, professional, and solutions-oriented under pressure
- Experience in customer support, operations, or customer-facing roles is preferred
- Familiarity with PR, media relations, press release distribution, or newsroom workflows is a plus
- AP Style familiarity is a plus
- Experience supporting SaaS products, CRM systems, or ticketing platforms is preferred
- Proactively incorporate AI tools into day-to-day work
Responsibilities
- Support customers through the press release distribution process from submission to delivery
- Troubleshoot formatting, scheduling, publishing, and distribution issues
- Assist customers with newsroom management and publishing functionality
- Monitor release status and provide updates or confirmations as needed
- Escalate technical issues to Product and Engineering teams when appropriate
- Communicate clearly and professionally during urgent or time-sensitive situations
- Maintain and improve internal documentation, workflows, and operational processes
- Partner closely with Customer Support, Customer Success, Product, and Engineering teams to resolve customer issues
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