Customer Service Representative
New
N
NuitéeTravel Technology
Open to candidates based anywhere in the Asia regionFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Business English plus another Asian language
- Experience
- 4–5 years
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeMultitasking
Requirements
- 4–5 years of experience in customer service, preferably in travel, hospitality, or emergency support
- Strong problem-solving and decision-making skills under pressure
- Excellent communication and interpersonal abilities
- Proficient with Microsoft Office and customer service tools
- Ability to multitask in a fast-paced, high-stress environment
- Detail-oriented and highly organized
- Experience handling escalations and urgent cases
- Business English plus another Asian language
Responsibilities
- Handle emergency and urgent customer inquiries via phone, email, and chat
- Resolve escalated issues and provide timely, effective solutions
- Coordinate with internal teams, hotels, and partners to address travel disruptions
- Maintain accurate records and documentation of incidents and resolutions
- Monitor and track emergency cases to ensure resolution within SLA
- Contribute to process improvements for the Emergency Team
- Support junior team members and provide guidance during high-pressure situations
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