Technical Customer Success Manager
New
H
Honeycomb.ioSaaS Developer Tools
Remote - United StatesFull-TimeMiddle
Salary116,500 - 137,000 USD per year OTE
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Job Details
- Experience
- 3+ years
- Required Skills
- SQLData analyticsCustomer SuccessSaaS
Requirements
- At least 3+ years of overall work experience in the SaaS or Enterprise software industry
- Experience in the Developer Tools space
- Previous Customer Success, Technical Account Management, Sales or Customer Services experience
- Strong organizational skills and ability to handle many simultaneous conversations in email and chats
- Deep process orientation and willingness to test, establish and document new processes in a startup environment
- Love of data analytics systems
- Working knowledge of the Enterprise software subscription lifecycle
- Excellent written and verbal technical communication skills
Responsibilities
- Own the post-sales relationship for a portfolio of accounts
- Drive value & outcomes with technical sponsors and champions
- Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement
- Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
- Represent the customer in internal meetings with Engineering and Product Management
- Partner with the rest of our team in East to grow our brand and business in the region
- Keep up to date on Honeycomb technologies and product offerings
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