Creator Success Manager
New
P
Passion.ioCreator Economy SaaS
Toronto, Ontario, Canada. Vancouver, British Columbia, Canada. London, England, United Kingdom. Manchester, England, United Kingdom. Dublin, County Dublin, Ireland. Cape Town, Western Cape, South Africa, EST/PSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisAccount ManagementCRMCustomer SuccessHubSpot
Requirements
- 2+ years of experience in Customer Success, onboarding, or revenue-focused client roles.
- Proven experience advising customers on business or monetization strategy.
- Deep practical understanding of the creator economy.
- Commercial confidence with a focus on upsell and renewal.
- High emotional intelligence and structured thinking abilities.
- Experience designing and implementing success plans.
- Proven ownership in high-touch client environments.
- Proficiency with CRM software such as HubSpot.
- Ability to analyze data and make data-led decisions.
- Technical comfort discussing integrations, backend logic, and automations.
Responsibilities
- Manage a portfolio of approximately 45 premium creators.
- Guide creators through offer refinement, pricing, and launch strategy.
- Execute and refine lifecycle playbooks to ensure creator growth.
- Conduct structured business review sessions to monitor NRR and health scores.
- Identify and pursue upsell opportunities through strategic conversations.
- Collaborate cross-functionally with Product and Marketing to share insights.
- Document progress and revenue milestones for assigned creators.
- Contribute to the evolution of Customer Success processes at the company.
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