Senior Credit & Collections Specialist
New
A
AbnormalSaaS Technology
Remote - USAFull-TimeSenior
Salary68,900 - 99,000 USD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- Data AnalysisNetSuite
Requirements
- 3–5 years of experience in collections, accounts receivable, or a related accounting function
- Demonstrated experience with ERP systems (e.g., NetSuite, Sage Intacct, SaaS Optics) and billing workflows
- Hands-on experience using AI platforms or productivity tools (e.g., Claude or similar)
- Strong analytical and problem-solving skills with a process improvement mindset
- Excellent written and verbal communication skills
- High attention to detail and ability to manage competing priorities
- Experience in a high-growth SaaS or technology company is a plus
Responsibilities
- Manage the end-to-end collections process, including issuing initial invoices, following up on outstanding balances, and resolving invoice disputes in a timely manner
- Own the AR aging report and produce weekly and monthly collections metrics including DSO, collection rate, and bad debt reserve
- Serve as the primary point of contact for customer billing inquiries, building relationships with customer AP teams
- Manage a formal escalation path for delinquent accounts, coordinating with Sales, Legal, and Customer Success
- Manage the bad debt write-off process, including documentation, approval workflows, and coordination with finance leadership
- Own collections policy and procedure documentation, ensuring SOX-relevant controls are audit-ready
- Leverage AI-powered platforms to automate repetitive collections tasks such as invoice follow-up and dispute triage
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