Manager, Strategic Services
New
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SamsaraEnterprise SaaS, IoT
This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro. This role is also open to candidates residing in Canada.Full-TimeManager
Salary101,420 - 136,363 USD per year OTE
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Job Details
- Experience
- 8+ years in Customer Success, account management, or consulting; 3+ years in management positions
- Required Skills
- Account ManagementStakeholder managementCustomer Success
Requirements
- 8+ years in Customer Success, account management, or consulting.
- 3+ years in management positions, including recruiting and retaining top talent.
- Experience with $1M+ ACV customers.
- Experience with Enterprise SaaS.
- Experience in structured value delivery to achieve measurable business outcomes.
- Exceptional executive stakeholder management and communications.
- Proven track record of building trust with diverse stakeholders.
- Solutions-focused with strong problem-solving skills.
- Ability to think big while also executing with excellence.
- Bachelor's degree from a 4-year institution.
Responsibilities
- Ensure ongoing success and value realization for Samsara’s enterprise customers who utilize Samsara’s Resident Consultant services.
- Define and execute long-term strategies for the Resident Consultant team that support Samsara’s commitment to providing excellent service.
- Find and grow the next generation of Resident Consultants at Samsara.
- Keep executives informed of progress and advocate for change when needed.
- Lead from the front with a willingness to get your hands dirty.
- Champion, role model, and embed Samsara’s cultural principles.
- Hire, develop, and lead an inclusive, engaged, and high-performing team.
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