Manager, Consulting Services
New
S
SamsaraInternet of Things
This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro. This role is also open to candidates residing in Canada.Full-TimeManager
Salary101,420 - 136,363 USD per year OTE
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Job Details
- Experience
- 8+ years in Customer Success, account management, or consulting; 3+ years in management positions
- Required Skills
- Account ManagementStakeholder managementCustomer Success
Requirements
- 8+ years in Customer Success, account management, or consulting.
- 3+ years in management positions, including recruiting and retaining top talent.
- Experience with $1M+ ACV customers.
- Experience with Enterprise SaaS.
- Ability to travel within the United States for customer meetings and events (up to 25%).
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
- Solutions-focused with strong problem-solving skills and a bias for action.
- Ability to think big while also executing with excellence.
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
- Bachelor's degree from a 4-year institution.
Responsibilities
- Ensure ongoing success and value realization for Samsara’s enterprise customers who utilize Samsara’s Resident Consultant services.
- Define and execute long-term strategies for the Resident Consultant team that support Samsara’s commitment to providing excellent service.
- Find and grow the next generation of Resident Consultants at Samsara.
- Keep executives informed of progress and advocate for change when needed.
- Lead from the front with a willingness to get your hands dirty.
- Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
- Hire, develop, and lead an inclusive, engaged, and high-performing team.
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