Technical Support Specialist
New
The work-from-home option is offered to candidates living in Greece or available to relocate.Full-Time
Salary18,000 EUR per year
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Job Details
- Languages
- Dutch, English
- Required Skills
- Customer serviceTroubleshootingTechnical support
Requirements
- Fluency in Dutch
- Very good communication skills in English
- Exceptional written and spoken communication skills
- Strong soft skills and problem-solving skills
- Good knowledge of operating systems & computer applications
- Computer and mobile devices knowledge/tech savviness
- Be resourceful, able to multitask
- Thrive as a team player in a fast-paced environment
- Empathy and a passion for customer service
- Ability to adapt and flex style according to customer personality
- Help-desk or system admin experience will be considered as an advantage
Responsibilities
- Communicate with customers via phone, chat & e-mail
- Troubleshoot technical issues using your problem-solving skills
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Work towards reaching targets as set out by client statement of work as well as internal target
- Ensure that key stakeholders are up to date on the resolution status of their issue
- Log the cases on internal systems, while getting up to date with clients products & services
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